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How much do consumers know about their insurance coverage?

A survey conducted on behalf of Zocdoc Insurance by Kelton Global found that more than a quarter of respondents are not always confident that the doctors they book appointments with will be in-network.

By Katie Kuehner-Hebert | Updated on November 01, 2017
One in five consumers have been turned away when booking with a new doctor because the doctor didn't accept their insurance. (Photo: Shutterstock)

Many Americans relying on their health insurance cards struggle to identify in-network doctors and find it difficult to determine what their insurance will cover, according to the Zocdoc Insurance Confidence Survey.

The survey of 1,008 Americans ages 18-65 with health insurance, conducted on behalf of Zocdoc by Kelton Global, found that more than a quarter (28 percent) of respondents are not always confident that the doctors they book appointments with will be in-network, and 16 percent made an appointment with a new doctor not knowing if their insurance covered the visit. One in five (20 percent) have been turned away when booking with a new doctor because the doctor didn’t accept their insurance.

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Katie Kuehner-Hebert

Katie Kuehner-Hebert

Katie Kuehner-Hebert is a freelance writer based in Running Springs, Calif. She has more than three decades of journalism experience, with particular expertise in employee benefits and other human resource topics.

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