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Let's get creative with product development

The voluntary market is a great distribution channel, because the typical shopping process is disrupted. The process typically asks customers to take several steps in order to make a purchase.

By Marty Traynor | Updated on December 11, 2017
As new needs emerge, new products will arise. But customers must still meet their core needs. (Photo: Shutterstock)

Let’s consider why new voluntary products come into the benefits marketplace, how they emerge and what might be around the corner.

As to why they emerge, employees like being offered voluntary products because they’re convenient. The voluntary market is a great distribution channel, because the typical shopping process is disrupted. The process typically asks customers to take several steps in order to make a purchase. One model suggests they must recognize a need, search for information on possible solutions, evaluate alternatives, make a decision and purchase.

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