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CVS's megadeal to change U.S. health care faces stiff challenges

A central plank of the $67.5 billion merger of CVS and Aetna is transforming CVS's stores into health hubs where consumers can get care, pick up their drugs, buy some milk, and stay out of the hospital.

By Zachary Tracer, Robert Langreth, Matthew Boyle | Updated on December 22, 2017
There are several hurdles to CVS’s proposal, including the cost of revamping its stores and the challenge of convincing consumers to adopt their new health care model. (Photo: Shutterstock)

Walking the aisles of a CVS drugstore, there are piled paper towels, stacked cereal boxes, and neat lines of nail polish. In the back, there’s the pharmacy.

For years, that approach has remained essentially unchanged despite a creeping reality: Every time a customer hits “Add to Cart” on Amazon.com, the pharmacy chain’s thousands of square feet of retail floor space get a little less valuable. Meanwhile, the money Americans spend on health services keeps growing.

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