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30 percent of consumers don’t understand what an EOB is

As employers try to help employees understand the relationship between medical costs and health insurance premiums, one area that needs a little more explanation is, well, the explanation of benefits.

Explanation of Benefits Many frustrated consumers simply throw away an explanation of benefits when it comes in the mail. (Photo: Shutterstock)

Transparency has been a key focus in the effort to create better health care consumers. But as employers try to help them understand the relationship between medical costs and health insurance premiums, one area that needs a little more explanation is, well, the explanation of benefits.

According to a recent survey from Vitals, an online resource for health care transparency, for one in three consumers, the arrival of an EOB in the mail (or digitally) causes confusion or frustration, and they’re unsure what the dollar amounts on the EOB mean–and who is going to pay them.

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Emily Payne

Emily Payne

Emily Payne is director, content analytics for ALM's Business & Finance Markets and former managing editor for BenefitsPRO. A Wisconsin native, she has spent the past decade writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.

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