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Communication breakdowns wreak havoc on workplace productivity

Communication barriers are leading to a delay or failure to complete projects, low morale , missed performance goals (25 percent) and even lost sales.

Megaphone Email is the most heavily used mode of office communication, but only 40 percent of employees say it is a very effective means of communication. (Photo: Shutterstock)

Poor communication can wreak havoc in the workplace – impacting the performance of both employees and the organization, according to the report, “Communication Barriers in the Modern Workplace,” from The Economist Intelligence Unit and sponsored by Lucidchart.

The survey of 403 U.S.-based senior executives, managers, and junior staff found that communication barriers are leading to a delay or failure to complete projects (44 percent), low morale (31 percent), missed performance goals (25 percent) and even lost sales (18 percent) — some worth hundreds of thousands of dollars.

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Katie Kuehner-Hebert

Katie Kuehner-Hebert

Katie Kuehner-Hebert is a freelance writer based in Running Springs, Calif. She has more than three decades of journalism experience, with particular expertise in employee benefits and other human resource topics.

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