David Contorno and Morse-Schindler No one truly owns the benefits experience, according to Doug Morse-Schindler, and that causes the experience itself to be broken. (Photo: Daniel Williams/ALM)

The health care industry has a technology problem.

While that statement may not be earth-shattering, it needs to be repeated until its resolved, according to David Contorno, president of Lake Norman Benefits. In a wide-ranging conversation yesterday at the 2018 BenefitsPRO Broker Expo, Contorno and Doug Morse-Schindler, president and co-founder of HealthJoy, discussed the big technology gap in the health care industry and offered solutions on what can be done.

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Consumer Driven Health Care
Health Care Reform