digital revolution conduct their business The Hackett Group, new skills Related: 6 futuristic AI tools HR departments can use right now total rewards administration
- Measure baseline efficiency and effectiveness levels, identify areas of improvement and areas where HR is falling short.
- Assess HR capabilities and pinpoint ways to use digital technology to close critical gaps.
- Take fast, incremental steps, focusing in particular on small actions that can improve the customer experience and HR performance.
- Build analytics capabilities, possibly by bringing in additional resources dedicated to data analytics. Identify important questions related to human capital in particular.
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