
- Measure baseline efficiency and effectiveness levels, identify areas of improvement and areas where HR is falling short.
- Assess HR capabilities and pinpoint ways to use digital technology to close critical gaps.
- Take fast, incremental steps, focusing in particular on small actions that can improve the customer experience and HR performance.
- Build analytics capabilities, possibly by bringing in additional resources dedicated to data analytics. Identify important questions related to human capital in particular.
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.