Consumers are more frustrated over financial matters in health care than they are over the diagnostic process and enduring medical tests. (Photo: Shutterstock)
They're looking for the best deals elsewhere, so why shouldn't consumers also expect to be able to seek out the best deals on their health care?
An Experian study finds that the health care experience is increasingly being subject to consumers' evaluation and being found wanting. In addition, providers are learning that consumers aren't just sitting back and taking it; according to the report, “people want to be treated not only as patients, but as valued customers. Providers are recognizing that patient satisfaction can make or break a business.”
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Marlene Satter
Marlene Y. Satter has worked in and written about the financial industry for decades.
