Employee benefits product roundup: Intuitive chatbot, LTC coverage, empathy test

Here are recently announced products for the employee benefits industry, from predictive analytics solutions for patients to online resource centers for retirement plan participants. Take a look:

Vitals launched its new Medical Expertise Guide (MEG). A true end-to-end service, MEG follows a consumer through the entire health care journey, providing information, scheduling consultations and second opinions and following up on post-procedure care. In addition to quality metrics, MEG provides ratings and reviews from patients – offering a complete picture of both clinical outcomes and patient experience. While employees can directly call a MEG health care professional, the program’s engagement strategy is powered through predictive analytics and modeling.

Tanita Corporation, a health solutions company, is launching the Tanita Health Program. The integrated suite of hardware and software uses the latest model of Tanita’s body composition scale, along with wearable activity trackers equipped with communications functionality, blood pressure measurement devices, and the internet to help participants improve their health and track their progress. The program is a service offered through Tanita’s US subsidiary, Tanita Corporation of America.

Businessolver, a provider of benefits administration technology, is now offering a new assessment tool for companies to evaluate and measure empathy in their organization. The Businessolver Empathy Index is an online tool that provides a quantified score that enables decision-makers to see how their employees perceive workplace empathy across five key pillars — behaviors, communications, company values, culture and corporate philanthropy — and gain actionable insights into the areas of the business where more empathetic practices are needed.

WalkMe launched WalkMe ActionBot, an intuitive chatbot designed to understand the user’s needs and automate complex tasks spanning across various enterprise applications. WalkMe ActionBot enables users to perform any task without prior knowledge or competency on any web, mobile or desktop application. WalkMe ActionBot recognizes formal or casual phrases to direct users to the relevant application and even auto-populate fields in the system. Whether it’s requesting time off in HR applications, adding customer information in sales or marketing tools, or shortening time-to-competency for software training, WalkMe ActionBot automatically completes tasks for users.

ALM Intelligence’s Benefits division, Judy Diamond Associates, released upgrades to its Group Insurance (GI) tool. The new features aim to help insurance carriers and brokers to prospect, analyze, and discover opportunities within the Group Insurance market. Upgrades to GI 3.0 include the ability to aggregate data at the sponsor level, combining data from multiple filings to create a complete view of a firm’s employee benefits package; interactive data charts to review the last 5 years of payments; a quick search interface, and more.

FPS Group has enhanced its Investment Provider Xchange (“IPX”) platform with user interface and user experience updates. The changes streamline the investment, administrative, operational and communication processes for 403(b) participants, plan sponsors and advisors. New and noteworthy features for 403(b) plan advisors, sponsors and participants on the enhanced IPX platform include   advisor-assisted participant enrollment; advisor interaction and communication; reporting; a dedicated financial wellness resource center, and more.

VSP Vision Care, a national not-for-profit vision benefits company, announced that it has expanded VSP EasyOptions to provide access to the industry’s most flexible vision benefit offering. With EasyOptions businesses can tailor a full-coverage plan, allowing employees to customize their benefit right in the doctor’s office after they have received their eye exam. EasyOptions will now be available to hundreds of thousands of companies with as little as 50 or more employees enrolled, effective January 1, 2019.

New York Life announced a long-term care solution, NYL My Care, aimed at making the purchase of long-term care insurance simpler and more affordable. It includes a deductible and co-insurance, as well as a dividend. NYL My Care covers a wide range of long-term care needs, including home care, community-based care and facility care, and offers four pre-designed plan levels: bronze, silver, gold and platinum. Customers can choose the level of coverage and can personalize their plans through riders and customized options. They also have the option to increase their coverage in the future.