As consumers' views of health and the components of health care change, the health care system will have to adapt. (Image: Shutterstock)

In addition to the standard health insurance offerings, many employers today are adding wellness programs and incentives for their employees, recognizing the potential of the latter to reduce the costs of the former. This shift, as well as the shift toward consumer-driven health plans, is driving an expansion in the definition of health, one that includes more than just what goes on in the clinical setting.

In a recent webinar, Welltok chairman and CEO Jeff Margolis and Sam Glick, a partner with Oliver Wyman took a look at how this changing perception is impacting the health care industry. Through the webinar, the pair aimed to get listeners to think more about how the various entities in the health care system need to redefine their approach to customer service.

Recommended For You

Complete your profile to continue reading and get FREE access to BenefitsPRO, part of your ALM digital membership.

Your access to unlimited BenefitsPRO content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking benefits news and analysis, on-site and via our newsletters and custom alerts
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
NOT FOR REPRINT

© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Emily Payne

Emily Payne is director, content analytics for ALM's Business & Finance Markets and former managing editor for BenefitsPRO. A Wisconsin native, she has spent the past decade writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.