“Ten thousand baby boomers will turn 65 today — and every day — for the next 11 years, prompting a two-fold challenge for agencies and carriers to both fill the workforce gap and compete in an increasingly tight recruitment market,” says Kristin Nease, vice president of human resources at Vertafore.

“This year's survey suggests that millennials continue to be enthusiastic about the direction of the insurance industry, with the overwhelming majority — 87 percent — stating they would recommend a career in insurance to friends and family — an increase of five percent from 2017,” Nease says.

Most millennials report being recruited to the industry through employee referrals (36 percent) or through the family business (20 percent), according to the survey. They are more likely to work at an agency, and 84 percent of those polled by Vertafore say they work at an insurance agency. In addition, the survey found that one third of millennials (33 percent) work in customer services/account management positions, followed by 30 percent who are in production/sales.

By contrast, 36 percent of Gen Xers (ages 38 to 53) in the insurance industry work in customer services/account management, followed by 20 percent who are in production sales. As for baby boomers (ages 54 and older), 31 percent work in customer services/account management, followed by 28 percent who are owners/principals, with 21 percent in production sales.

Millennials responding to Vertafore's survey cite a long list of benefits of working in insurance, and at the very top: work-life balance. Sixty-five percent of millennials say a healthy work-life balance is the No. 1 benefit of working in the insurance due to the industry's customary 9 to 5 daily work schedule with built-in flexibility.

After work-life balance, compensation and financial stability (64 percent) comes in second, followed by career growth opportunities/professional development (61 percent); ability to be creative (58 percent); and the ability to work directly with people in the community (53 percent).

A majority (59 percent) millennial respondents say that they rely on social media to strengthen customer support and retention. About 55 percent said they use social media to increase brand awareness; 49 percent use it to generate new business leads; and 19 percent use it to hire and recruit new employees.

They're seeing a return on investment, as 61 percent of millennials say technology made a positive impact on their company in the last 12 months, responding that it increased overall efficiency and enabled them to strengthen relationships with customers (54 percent).

Here's a snapshot of how millennials in insurance are using social media every day. In examining social media daily usage across 2017 and 2018, adoption of Facebook, Instagram and Text/SMS have grown at the highest rate.

• Facebook – 13 percent in 2017 vs. 25 percent in 2018
• LinkedIn – 9 percent vs. 10 percent
• Instagram – 5 percent vs. 13 percent
• Text/SMS – 24 percent vs. 40 percent
• Instant Messaging (Slack, Skype, Google Chat) – 30 percent vs. 30 percent.

Close to half of the millennials surveyed (49 percent) say they're optimistic that automation and other technological advances will actually help streamline efficient tasks and enable them to focus on the most important aspects of their jobs, which includes building better relationships with their clients.

As for insurtech startups like Trov, Metromile and Lemonade, almost one quarter (23 percent) of millennials say they are not concerned because they believe increased competition will benefit the industry. The overwhelming majority of millennials are either unsure or unconcerned (83 percent) about how insurtech startups will affect their company.

“Insurance is at the cross roads of innovation, with increasing competition from new industry entrants as the landscape becomes more driven and automated by technology,” Nease says. “At its core, insurance is about relationships, and technology should enable those relationships.”

“Millennials bring with them the ability to adapt and flourish in a technology-first environment, and the drive to establish themselves as intrepid young professionals,” she adds. “The future of the insurance industry is promising, particularly for those than can attract this tenacious generation.”

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