My attempt to shop around for medical imaging services taught me one major thing: the health care industry is just not customer-friendly. (Photo: Shutterstock)
Over the past few months, we've had several industry professionals share their stories of struggling to navigate the health care system. Each just affirms what we all know: health care pricing is completely nonsensical, and transparency is easier said than done.
To these stories, I'd like to add my own, highlighting yet another barrier to health care consumerism.
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Emily Payne
Emily Payne is director, content analytics for ALM's Business & Finance Markets and former managing editor for BenefitsPRO. A Wisconsin native, she has spent the past decade writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.
