A better place to work: How well-being impacts the bottom line

Logically, employees bring their “whole selves” to work. Unfortunately, health challenges, relatively stagnant wages, heightened financial pressures, always-on technology and contentious geo-political climates around the world all take a personal toll on employees in the form of rising stress.

Employers recognize that the health and well-being of their workers is vital to engagement, performance and productivity, yet one in ten are skeptical about the value of well-being programs. But by learning from peers' experiences, employers can take steps to help employees improve their well-being through access to related programs and services. And that contributes strongly to the overall success of the organization.

Survey says

According to the 252 global employers polled in the Working Well: A Global Survey of Workforce Wellbeing Strategies, building a culture of well-being is a higher priority than ever. Fully 40 percent of organizations believe they've actually achieved it, up from 33 percent in our 2016 survey. Of those who have not, another 81 percent are making plans to get there.

Top priorities for wellness programs in North America were to reduce stress and boost physical activity. Stress is a bottom-line issue for employers: 96 percent identified employee stress as the biggest challenge to a productive workforce.

Closely related priorities were improving nutrition and work-life issues, addressing depression and anxiety, and getting better access to health care services. On the latter, discussion with many employers confirms this includes sufficient access to mental and behavioral health providers—directly related to the top challenge of stress and its more serious potential debilitative consequences that can include anxiety, depression, addiction and more.

Health

The most frequently offered employee health benefits which respondents also assessed as most effective included the following:

Employee assistance programs (EAPs): By far the most frequent program, offered by 86 percent of global employers and 96 percent of US respondents. About 7 in 10 of those who offer an EAP said it's effective in achieving their objectives, although actual experience reveals a wish that many more employees would take full advantage of EAP services. Know your numbers assessments, including health screenings and health risk appraisals, rose in prevalence globally and were considered effective by 86 percent of respondents.
On-site care: While smaller numbers of employers offer on-site immunizations, delivery of medical care, or fitness centres, they were still rated at just over 80 percent effective – demonstrating that convenience and access can remove barriers and enhance results.
Flexible working policies: These rose in prevalence over our last survey, consistent with other research demonstrating that multiple generations prize work flexibility to enable balance and help manage life's stressors.
Wearables: Sensors and trackers also rose in prevalence. Globally, two-thirds of respondents credited them with effectiveness in monitoring and perhaps motivating healthy activities.

The survey also found health literacy is required to engage and drive behavioral change, and employers need targeted solutions to build it.

Finances

Validated by other research, a majority of employees live paycheck to paycheck today. Of US respondents, 87 percent reported financial distress among employees (the global average was 83 percent). Employers cited negative bottom-line results from financial stress, such as lower morale and engagement, delayed retirement and lower productivity, among other detrimental impacts. Other studies show financially stressed employees spend three hours or more each week distracted by it.

In prior years, this survey showed a top focus on saving for retirement; now, non-retirement-related objectives are rapidly catching up as priorities. It's hard to focus on retirement when current needs are pressing. As a result, well over 7 in 10 employers also seek ways to ensure adequate insurance protection, help in saving for other future needs, better handling day-to-day expenses, reducing debt, and having emergency savings.

ROI vs. VOI

Just under half of respondents have specific, measurable goals or targets and outcomes for their well-being programs overall. But measurement is tricky, and 45 percent of respondents noted a lack of resources to support measurement as the top barrier to metrics. Nevertheless, only 8 percent perceived “no measurable return.”

Of those measuring the health care cost impact, 54 percent reported their programs were reducing trend by 2 to 5 percentage points per year. Financial well-being ratings were more challenging, with only 4 percent globally saying they have objective data to demonstrate their financial well-being program effectiveness.

Concurrently, many placed their bets on technology tools to inform program design and outreach: 84 percent rated predictive analytics as effective in helping to support well-being, even if just over a quarter offer it today—another half plan to do so in the next 2 to 3 years.

A value-of-investment priority emerges from the data. Employers intuitively pursue programs that build good will by providing helpful resources. The top four objectives globally focused on engagement and morale, performance and productivity, attraction and retention, and overall, enhancing the total rewards offering while managing spend. While reducing health care costs was the top objective for the US, it was fifth globally. Other objectives linked the organization's image or brand and values and mission—if the company has a message to external customers, it needs to “walk the talk” internally with employees.

Holistic strategy

Compared to prior surveys, employers continue to explore new ways to support well-being, in response to employee and business needs. The historically stronger emphasis on health-related well-being continues, but financial well-being efforts are on the rise. For the US/Canada, the recent fast-rising program elements have been spiritual well-being (67 percent), retirement financial security and preparedness (57 percent), social connectedness (57 percent), and financial literacy/skills (63 percent).

In total, survey responses suggest employers understand that these well-being issues are interconnected and cannot be effectively addressed in isolation without a more holistic strategy and delivery solutions.

That's where value of investment comes in, acknowledging that enhancing physical and emotional, financial, social, and other aspects of employee well-being can help make the organization a better place to work.

Ruth Hunt is Principal of Engagement at Buck, an integrated HR consulting, benefits administration and technology services firm. Ms. Hunt is global lead for Buck's 2018 Working Well: A Global Survey of Workforce Wellbeing Strategies.

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