With providers collecting more payments directly from consumers, there are many opportunities for overpayment, creating the need for refunds.
A new report from Aite Group, a financial services company, finds that patient overpayment of claims is becoming more common—but refunds from providers have not kept up with other customer service trends. Billing and collections are often digital transactions, the report explains, but refunds are still disbursed most often through paper checks—a transaction that consumers have little appetite for and one which may add to negative impressions of providers.
Recommended For You
Complete your profile to continue reading and get FREE access to BenefitsPRO, part of your ALM digital membership.
Your access to unlimited BenefitsPRO content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking benefits news and analysis, on-site and via our newsletters and custom alerts
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
