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Even before the lockdown resulting from the coronavirus pandemic, consumers were hankering for more ways to gain access to their financial services providers and accounts via mobile apps, online tools, telephone and branch access.

So says a new survey from Hearts & Wallets, which also says that retirement planning is gaining in importance to consumers since just last year—with the percentage of those focusing on it rising from 2019's 35 percent an additional two percentage points in a single year.

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Marlene Satter

Marlene Y. Satter has worked in and written about the financial industry for decades.