A health plan that assists members in keeping out-of-pocket costs low scores an average of 152 points higher on the satisfaction scale than plans that make no such effort. (Photo: Shutterstock)
A new U.S. Commercial Member Health Plan Study released last week by data analytics and consumer intelligence company J.D. Power suggests that the fallout from COVID-19 may be drawing attention to longstanding customer dissatisfaction with traditional health insurance plans.
Survey responses were collected from 31,283 commercial health plan members, 60% of whom said that they were not contacted by their health plan with information or guidance related to the COVID-19 virus. Another 48% indicated that their health plan has "not shown concern for their health" during the pandemic.
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Frank Ready
Frank Ready is a reporter on the tech desk at ALM Media. He can be reached at [email protected].
