An autonomous and flexible work environment calls for a respect for rules and a genuine approach to dealing with others, even from a distance. (Photo: Shutterstock)

The COVID-19 outbreak has wreaked havoc on the nation's workforce. To date, 36.5 million Americans have filed unemployment claims, and waves of workers previously employed in face-to-face (F2F) service jobs are attempting to transition to work-from-home (WFH) jobs. According to data from pre-hire talent assessment company Harver, 36% of WFH applicants previously in F2F service jobs are coming from food/restaurant service and 32% are waitstaff. Receptionists are next on the list at 13%.

This presents an opportunity for employers to identify personality traits that may indicate whether or not new applicants coming from F2F work will thrive in a WFH environment.

Recommended For You

Complete your profile to continue reading and get FREE access to BenefitsPRO, part of your ALM digital membership.

Your access to unlimited BenefitsPRO content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking benefits news and analysis, on-site and via our newsletters and custom alerts
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
NOT FOR REPRINT

© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Richard Binder

Richard Binder, based in New York, is part of the social media team at ALM. He is also a 2014 recipient of the ASPBE Award for Excellence in the Humorous/Fun Department.