employees from white and blue collar jobs lined up behind young woman in sweater and glasses (Photo: Shutterstock)

The coronavirus pandemic has presented a "make-or-break" moment for retirement plan providers and a new study from J.D. Power says the industry has room to ramp up providing guidance to participants.

J.D. Power's latest U.S. Retirement Plan Participant Satisfaction Study, based on responses from 10,159 retirement plan participants in February and March, examined investor satisfaction based on six factors. Those factors include engagement on live and online channels; investment and service offerings; and fees and expenses.

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Mike Scarcella

Mike Scarcella is a senior editor in Washington on ALM Media's regulatory desk. Contact him at [email protected]. On Twitter: @MikeScarcella. Mike works on a slate of newsletters: Supreme Court Brief | Higher Law | Compliance Hot Spots | Labor of Law.