With more members of the benefits team working remotely, tools such as video chat, screen sharing, and communicating on a neutral phone line become imperative.
This open enrollment season will be unlike any other, coupling an unstable economy with a national health crisis and an unprecedented reliance on digital technology. The new environment poses both opportunities and obstacles for brokers and their employer clients.
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Emily Payne
Emily Payne is director, content analytics for ALM's Business & Finance Markets and former managing editor for BenefitsPRO. A Wisconsin native, she has spent the past decade writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.
