In the past six months, the health care system has been tested in ways no one could have imagined. We've seen employers go to extraordinary lengths to support their workforces' health and safety. We've seen the government mandate zero cost-sharing for certain services, reduce prior authorization requirements, and loosen telehealth service requirements. We've seen self-funded plan sponsors and insurers pivot on a dime to support adjustments in benefits and coverage for COVID-related testing, treatment, and cost-sharing changes in unprecedented—and possibly never to be repeated—ways. And it's far from over.
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