The sudden surge in telehealth utilization–as well as the policy exceptions issued by insurers and the CMS–have led to other complications and confusion on the part of consumers. (Photo: fizkes/Shutterstock.com)
Telehealth has seen a surge in usage over the past several months amid the pandemic's stay-at-home orders and other precautionary measures. Adding to its tailwinds was private insurers' move to fully cover the cost of telehealth visits for consumers.
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Emily Payne
Emily Payne is director, content analytics for ALM's Business & Finance Markets and former managing editor for BenefitsPRO. A Wisconsin native, she has spent the past decade writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.
