We don't really know the timing or the shape of our emergence from COVID-19, but I do know it will require agile, adaptable leaders who communicate often and with honesty and humility. (Credit: treety/Shutterstock.com)
Little did I know when I became CEO in 2016, that overnight in 2020 I would go from being a peacetime CEO to a wartime CEO fighting for Segal, our people and our clients against the coronavirus. As the leader of an established employee benefits consulting firm, I am often asked to share my thoughts on how to lead in this challenging, new reality. Here are three pieces of advice for current and future leaders:
1. Pace yourself and your employees.
When it comes to COVID-19, we're not running a sprint or even a marathon. We don't know where the finish line is, so pacing is key. When it comes to my firm, I view each employee as part of the crucial ecosystem that supports our clients, delivering our company mission to provide trusted advice that improves lives. Many companies are seeing employee hours shoot up, but if people burn out then we won't be able to sustain success.
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