As we continue to invest in technology across the insurance industry, we need to look for ways to make digital and human experiences work together for customers, employers, and financial professionals. (Image: Shutterstock)
For those of us in the insurance and protection industry, 2020 was a test of our noble purpose – to help people through the unexpected moments. Risk analysis, crisis planning, and helping people when they need it most are at the core of our business, and COVID-19 presented both a huge challenge and opportunity to change the ways in which we work.
Related: 5 things we said goodbye to in 2020 Handling the twists and turns this year has dealt wasn't the biggest challenge for us, it was how to continue delivering on what we do. In this virtual environment, we were forced to figure out how to achieve the same outcomes by delivering our solutions and services in new and innovative ways. While this year taught us many things, two key learnings are paving the way for the future, particularly when it comes to technology investments.
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