As we continue to invest in technology across the insurance industry, we need to look for ways to make digital and human experiences work together for customers, employers, and financial professionals. (Image: Shutterstock)
For those of us in the insurance and protection industry, 2020 was a test of our noble purpose – to help people through the unexpected moments. Risk analysis, crisis planning, and helping people when they need it most are at the core of our business, and COVID-19 presented both a huge challenge and opportunity to change the ways in which we work.
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Kara Hoogensen
Kara Hoogensen is SVP for Benefits & Protection at Principal Financial Group.
