Whiteboard strategy sketch To improve employees' health care literacy and empower smart decision-making, employers must take steps to build a comprehensive, year-round benefits communications plan. (Image: Chris Nicholls)

The open enrollment period is complete at most organizations – congratulations, employers! This year's open enrollment season required special attention and effort from most HR teams and their partners. Communicating with a remote workforce and answering questions about health plans in the middle of a pandemic – it's not easy. It's also not over.

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