Stethoscope on money How have new options and expanded eligibility, along with greater awareness and consumer focus on health, impacted FSA users? (Photo: Shutterstock)

After years of legislative improvements moving at a glacial pace, the past year has seen dramatic changes for flexible spending accounts (FSAs). While consumers experienced restricted access to in-person care because of COVID-19 — which made it difficult to spend down FSA balances on traditional clinical services — the public health crisis spurred action that resulted in many positive changes, including greater FSA flexibility.

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