"The key thing is to listen and not be afraid to change things," says Heap's Ken Fine. "Low-ego and customer-informed is always the goal." (Photo: Shutterstock)
A year after many companies sent their employees to work from home, we're finally starting to look forward to what our "new normal" will look like. And for many, that normal does not include the typical 9 to 5 at the office and accompanying commute–at least not every day.
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