Here are five considerations to keep in mind when recommending and implementing a voluntary benefits program:

Put data to work – Be analytical and data-driven in your approach to voluntary benefits. Since priorities vary based on a person's particular needs (i.e., gender, age, living conditions, marital and parental status, etc.), tailor benefit offerings according to the needs of each employee to ensure that relevant support is provided. Dive into workforce data to better understand employees and where they are at in their life and work journeys.
Go digital with a focus on user experience – Ensure the resource-finding process is simple and accessible. Benefit plans change or are constantly updated and with the various types of benefits available (from insurance programs to financial wellness), employees need an easy way to get access to the benefits information they need. With a majority of workforces now distributed and remote, consider a digital approach so that employees can access their benefits information, no matter when or where they need it. Optimize employee benefit journeys by offering a digital experience that's simple for employees to navigate. A user-friendly platform can positively impact employee engagement and participation in benefit programs.
When it comes to communication, repetition is paramount – A regular cadence in benefits communication is critical for employees to have sufficient and relevant information during their decision-making process during open enrollment and throughout the year. Think of benefits communication in the same way advertisers think about connecting with consumers. In 2019, Anheuser-Busch made its largest-ever investment on Super Bowl ads, with eight ads totaling five and a half minutes in airtime. The "Rule of 7" — which states that it takes an average of seven interactions with your brand before a purchase will take place — applies to all effective communication strategies. Employee benefit communications are no different.
Organizational commitment sets the tone for program success – HR leaders must educate decision makers within their organization, specifically company leaders, to support the idea that voluntary benefits have a positive influence in the workplace. Leadership buy-in can promote employee participation in benefit programs which, in turn, can also have an impact on employee engagement levels.
The more, the merrier – Of all the five points, this is perhaps the most important. A recent 2020 study found that nearly 3 out of 4 employees (71%) reported that they would like their employers to offer more voluntary benefits. Offering a multitude of wellness programs, lifestyle benefits, insurance and more will deepen their engagement to participate in programs.

The reality is the workplace is changing and employee priorities are evolving. The COVID-19 pandemic has blurred the line between work and home life even further. It has also highlighted the importance of the relationship between employer and employees. Employers that support the employee and all aspects of their life show an investment not only in the overall health of employees but in their future as well.

Instant Insights /

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