Infographic: Employee experience key to post-pandemic success
Employers have undergone a "great employee experience awakening" over the past year.
There’s still a lot of unknowns about how the world and the workplace will look once the effects of the COVID pandemic have subsided (though it’s clear that “COVID” will not be dropping out of our vocabulary any time soon). But one key strategy has emerged for employers looking to stay competitive: employee experience is key.
According to Willis Towers Watson’s latest Employee Experience Survey, 94% of employers say they’re prioritizing enhancements to the employee experience in the next three years–compared to just 54% before the pandemic.
Related: Why (and how) to prioritize employee career growth right now
“As organizations look ahead to a post-pandemic era, their ability to move the needle on the employee experience will be critical,” said Suzanne McAndrew, global head of Talent Advisory, Data and Software at Willis Towers Watson. “To succeed, they must start with a bold employee experience strategy that supports their business strategy and is based on a consistent model. Then, they can turn to execution — adapting programs and policies reflective of flexible work, paying employees fairly, enhancing benefit delivery and wellbeing programs, supporting workers in a more agile and flexible workspace, and aligning Total Rewards programs to meet the needs of a diverse workforce.”
That will be a tall order to fill for employers, their HR departments and benefits partners. And those who can adapt most rapidly will be ahead of the pack. According to the survey, only 52% of employers are flexible about the when and where of work, just half are rethinking career paths in response to these changes, and 31% are taking a look at their Total Rewards strategy.
Check out the infographic below for other highlights from WTW’s survey.
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