Nearly half of brokers said they mostly conducted business remotely in 2020 because clients have moved to a more flexible work structure that includes working remotely. (Image: Shutterstock)
The upcoming open enrollment season will be another challenging one, a new report says. The report by Ease, an HR and benefits software company, finds that 90% of brokerage firms say their clients will want more insurance options this year, and 76% of agencies have changed the way they do business due to the pandemic.
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