The digital transformation in health care is nothing short of remarkable, as employers recognize the value of meaningful digital solutions to provide greater health benefit experiences for their employees and retain members during open enrollment season. Digital health has the advantage of providing access to care no matter where people live or work and at any time. In this process, it is essential for benefits decision-makers to determine which innovations provide optimal results for delivering patient-centered, quality and cost-effective care.

Building a strong foundation for digital transformation

Prior to the pandemic, there was marginal adoption of digital health solutions compared to the uptake and utilization surge that ensued with the widespread prevalence of COVID-19. The phenomenal, growing adoption of telehealth, for example, provided access to health care when in-person provider visits were simply not possible. As a result of these virtual experiences, people are now more confident in telehealth and dependent upon digital health as an essential component of everyday health care along with in-person visits.