group of people putting hands on hands People managers have an opportunity to get the right people on the bus to create a better customer experience moving forward. (Photo: Shutterstock)

Across industries, customer service professionals have quit at disproportionately high rates during the pandemic. According to a recent GoCo survey of more than 500 HR professionals, a whopping 35% of customer service employees have resigned this year.

As a benefits professional, you know these employees are key to delivering a great customer experience (CX). As customer service staff leave, it's challenging to improve (let alone maintain) the customer experience.

Nir Leibovich is the CEO and Co-Founder of Houston-based GoCo.io, whose mission is to empower HR to grow happier, healthier, and more productive teams. Nir is passionate about building flexible, easy-to-use solutions that automate and streamline HR processes, so People Ops can focus on making work a better place.

Complete your profile to continue reading and get FREE access to BenefitsPRO, part of your ALM digital membership.

Your access to unlimited BenefitsPRO content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking benefits news and analysis, on-site and via our newsletters and custom alerts
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
NOT FOR REPRINT

© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.