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Satisfaction with pharmacy benefit managers (PBMs) reached a three-year low in 2022, a trend analysts say may be tied to rising drug prices. The new report, from Pharmaceutical Strategies Group, finds a decline in satisfaction across several categories.
The report, which measures satisfaction as reported by employers and health plans, finds that 2022 saw the lowest mark in overall satisfaction (7.8 out of 10) for the past three years, compared with an 8.2 score for 2021 and an 8.0 score for 2020.
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