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First the pandemic, then the great resignation followed by the 'quiet quitting' phenomenon, and now an impending recession… It is a 'Retention Crisis'osauraus' for insurance carriers. Macroeconomics aside, the insurance industry is notoriously known for having one of the fiercest attrition rates. And in difficult times it is important for employers to engage and retain their best talent.
Carriers employ thousands of on-field agents, who are the touch points delivering customer experience. With a hybrid work environment becoming the norm and customer expectations changing, insurance carriers should look closely at an agent's work life, their challenges and find ways to enable and empower them to perform optimally.
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