The COVID-19 pandemic dramatically changed American attitudes toward work. The Great Resignation and Quiet Quitting phenomena have proven that workers expect more support and attention from their employers than in the past and are willing to risk their jobs and incomes to get it.
In providing support for workers that is more robust, employers have wisely begun paying increased attention to such factors as generational variances. Changes in technology and societal norms over the past century have led to significant differences in how each generation prefers to learn and communicate. In turn, this influences how they understand and respond to incoming information.
|Close to home
The impact of a person's age cohort on how they communicate was brought home to me personally in recent months as I helped my mother sign up for Medicare and my grandson enroll in his first "career job" benefits.
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