5 questions to ask when developing an engaging multigenerational workplace

The modern workforce is more multigenerational than ever, with employees of all ages working side by side. The Pew Research Center reports that more Millennials are in the workforce than any other generation (35%). Gen X makes up the second-largest percentage of the workforce (33%), and baby boomers are not far behind (25%). Gen Z makes up the smallest percentage (11%), but this is changing as more and more members of this generation enter the workforce.

This can present some challenges when it comes to engaging all employees, as different generations often have different motivators. However, there are some general principles that can be applied to help ensure that all employees are empowered and feel invested in their work. By taking the time to consider the needs and motivations of each generation, you can create a work environment that is fulfilling and productive for all.

Here are five questions to consider when working to strengthen a multigenerational workplace:

How do you make employees aware of and work towards the company’s business goals?

Setting and achieving business goals is key to any organization’s success. In order to ensure that everyone in the company is aware of and working towards these goals, it is important to have a system in place for sharing them across the organization. This system can include clear expectations from managers to their teams regarding how their job contributes to larger business objectives and tools to track and manage individual performance goals. By doing this, everyone will know what to do to help the company succeed.

In what ways do you promote knowledge exchange between employees?

The benefits of having employees from different generations are vast. One such benefit is the wealth of experiences and knowledge employees can bring to the table. By creating opportunities for employees of all ages to learn from each other and exchange knowledge through mentoring, organizations can promote strength and empathy among colleagues. This, in turn, can lead to stronger, more long-lasting relationships in the workforce.

What are your company’s policies on hybrid or remote work?

A mandated return-to-office may not work for all generations. Balancing the needs of your people with those of the business leads to significantly better employee retention and engagement. By taking the time to identify, define, track and improve hybrid or remote work policies, companies show their employees that they are committed to communication and transparency. This is especially important in multigenerational workforces where there may be a wide range of working styles. By taking the time to identify and articulate the work model, companies create a sense of cohesion and trust among employees – leading to better communication and productivity for all.

Could your workplace be more flexible?

There is no one-size-fits-all answer for creating a flexible work environment. However, employers can consider allowing employees to work remotely, or have flexible hours so that they can have the option of working outside of traditional work hours or working on-site if they prefer. Additionally, employers can consider providing flexibility windows with no meetings during certain times of the day or during the week. This will allow employees to work flexibly without having to worry about scheduling conflicts.

How do you communicate company information to employees?

Communication inside the workplace has traditionally been done via email or face-to-face. However, the younger generation consumes and engages with information differently. Employers should consider the best way to communicate with all their employees depending on the topic and the medium. Group text messages can be used for quick updates, while 1:1 phone calls can be used for more sensitive or personal information. Company-wide email newsletters can keep everyone informed of major changes or events, and virtual meetings can be used for important discussions that need everyone’s input.

Related: How to combat generational disparities in the workplace

With these questions in mind, companies can create a workplace that is truly fulfilling for all generations represented. What have you found to be the most effective way of engaging multigenerational employees in your workplace?

Jikku Venkat is the co-founder and chief executive officer of WorkEQ, a technology company helping organizations embrace the new workplace changes by developing innovative HR solutions and resources that address workplace flexibility management, wellness, health, and safety.