female office workers wearing mask while working at socially distanced workstations Employers will need to assess how long COVID is likely to impact their workforce and proactively address workforce absenteeism, employee capability assessments, possible reskilling of the work force, and cost of replacing employees. (Photo: Shutterstock)

You might expect that data tells a story that's pretty straightforward. With health claims data, for example, the number of sick people with a condition should more or less line up with the number of members with benefits claims for that condition. Traditionally, organizations make decisions related to their benefits offerings based on this data. But if the last few years have taught us anything, it's to expect the unexpected.

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