2023 employee benefits & workplace predictions: HR technology
HR technology has increased over the years, but will in continue to increase in 2023?
HR technology has increased over the years, but will in continue to increase in 2023? How will data be used? Will HR technology slow down return-to-office mandates? How can we make payroll easier and quicker to use?
Here’s what industry thought leaders think will take place between the HR world and technology:
Companies will leverage AI to shed some light on dark data
The lack of insight caused by the “black hole” of dark data will continue to plague companies in 2023, including the loss of “tribal” knowledge every time an employee leaves the company. This knowledge gap will lead organizations to leverage AI to classify employee knowledge, making sure everything is captured and searchable, thus enabling team members and new employees to quickly ramp up rather than starting from ground zero.”
Scott Francis, Technology Evangelist, PFU America
There will be an increase in tools that help with remote collaboration
The HR technology trends I anticipate developing in 2023 are around tools that allow for heightened levels of remote collaboration, virtual learning and personal connection. The last holdout of the “We Miss The Office” fan club is the prevailing belief that nothing can replace the energy of the in-person brainstorming and ad hoc problem-solving that happens in brightly-lit meeting rooms with whiteboards and endless free coffee and snacks. The feeling is that while people are far from isolated with booked virtual calendars, these meetings are hollow and are somehow unable to unlock the true creativity and joy of the workplace of the past.
Leaders will need to take a careful inventory of their tech stack with a plan to invest in tools that support creating innovative and engaging remote work environments that allow for creativity to happen anywhere and anytime.
Dessalen Wood, chief people officer, Syntax
Data will help stay ahead of critical trends
We will increasingly need to lean into data to gain visibility into the workforce and stay ahead of the critical trends. Technology has digitized some of our administrative processes, giving us more time for us to be strategic, which is what we all strive for. And with that time, more HR teams will use the tools that provide people insights and help inform all of us to make more impactful decisions.
For example, data can show a set of circumstances that surround certain employees that will more likely turnover. And those circumstances could be: engagement pulse results, the performance of the employee, and if an employee has had three leader changes within a year. HR leaders can use that data to lead targeted conversations with the workers to try and address those issues. And having those insights is going to continue to help HR professionals be more proactive. It’s going to help reduce turnover, empower people, and ultimately strengthen the organization.
Emma Phillips, ADP division vice president of human resources
Payroll processes and embedded payroll
2023 will be the year that many companies look to add payroll to their products to better serve their clients and create additional revenue streams. Building payroll is extremely complex, but new solutions for embedding payroll are speeding up time to market.
Ron Ross, co-founder and president at Everee
Stay competitive by adopting new technologies
Insurers will need to quickly adopt new technologies in order to stay competitive, such as automation (RPA, ML), AI, predictive analytics, and connected insurance through the Internet of Things (IoT). At the same time, insurers can stand out and differentiate themselves by taking an empathetic customer service mentality.