When it comes to health care, fast, convenient access is critical—especially when facing health concerns or the fear of serious illness. Yet it can take nearly a month to get an appointment with a doctor or specialist, and it's only getting worse. Facility closures, staffing shortages, and continued supply chain problems mean overtaxed physicians are leaving the field in droves; the wait times for appointments will continue to increase. 

To complicate matters further, a trifecta of rampant viruses—COVID, flu, and RSV—are hammering the health care system, leaving patients desperate for answers. These patients are attempting to use their employer provided health care benefits, and want their health questions and concerns answered by a high caliber, knowledgeable doctor—but they are not receiving the prompt attention and expertise they require.

As employees struggle to make appointments, they are limited by the capacity of the health care system in their own geography, at exactly the time when they are most concerned about viruses and underlying health conditions that could cause them real harm. Access to high quality, affordable medical expertise is needed now, more than ever.