Providing a high-quality onboarding experience becomes a crucial part of the job for today's health benefits consultants and the employers they work with. Companies risk paying for benefits people do not actually use if the onboarding process is not smooth.
People might not know where to begin, how to make the most of the solutions available, or simply forget to use the tools once life gets in the way.
So why should health benefits consultants help companies use the most effective retention strategies to ensure better adoption of digital health tools?
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