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The relationship employers have with TPAs is important to maintain, but it's also important to ask questions and address the problems that affect employees. Jim Hayes, executive client partner at Alegeus, a market leader in health care payment solutions, explains what important conversations employers need to be having with their TPAs.
How has the conversation between employers and TPAs shifted as it relates to employee "whole health" after the pandemic? What has changed?
The conversation continues to shift towards strategies for implementing a holistic approach, meaning one that addresses the physical, mental, financial and emotional wellbeing of their employees. Driving engagement and measuring outcomes of benefit solutions is also top of mind, as many employers are investing in benefit offerings that aren't being highly utilized.
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