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Point32Health, a major New England health insurance company that serves more than two million people, has been impacted by a ransomware attack. Point32Health provides health plans to people in Massachusetts, Maine, Connecticut, New Hampshire, and Rhode Island, including those eligible for Medicare and Medicaid.
Massachusetts' second-largest insurer, Point32Health, suffered large technical outages due to a cybersecurity ransomware incident on Monday that has also affected the company's New Hampshire customers.
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Point32Health, the parent company for Tufts Health Plan and Harvard Pilgrim Health Care, said in a memo on its website that it identified a ransomware incident on Monday, affecting the systems it uses to service members, accounts, brokers and providers.
"After detecting the unauthorized party, and out of an abundance of caution, we proactively took certain systems offline to contain the threat," the insurer said in the statement on their website. "We have notified law enforcement and regulators, and are working with third-party cybersecurity experts to conduct a thorough investigation into this incident and remediate the situation.
"Our top priority is to ensure our members continue to have access to care. While we work diligently to restore the impacted systems as quickly and as safely as possible, our team is working around the clock to provide workarounds for members to receive the services they need."
A spokesman for the insurer said the outages were mainly affecting members covered under Harvard Pilgrim Health Care's commercial plans and New Hampshire Medicare plans. However, the cyberattack is not impacting Tufts Health Plans.
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Lynn Cavanaugh
Lynn Varacalli Cavanaugh is Senior Editor, Retirement at BenefitsPRO. Prior, she was editor-in-chief of the What's New in Benefits & Compensation newsletter. She has worked for major firms in the employee benefits space, Vanguard and Willis Towers Watson, as well as top media companies, including Condé Nast and American Media.
