Crystal Williams, Patrick Moore, Colleen Blum and Elsa Glorioso These panelists followed vastly different career progressions to make their marks in the benefits industry. How can we attract more people like them? (Photo: Susan Combs)

Anyone who has been in the industry for any length of time knows that "benefits broker" is not a career you dream about from a young age. But few who find their way into the business go on to regret the decision.

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Emily Payne

Emily Payne is director, content analytics for ALM's Business & Finance Markets and former managing editor for BenefitsPRO. A Wisconsin native, she has spent the past decade writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.

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