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A new report explores the integration of digital and physical health care, noting that American consumers are increasingly using digital tools and approaches to manage their care.
The report, from PYMNTS and CareCredit, is called "The Connected Economy—Omnichannel Healthcare takes center stage." The report seeks to outline how digital and cross-channel health care options are reshaping delivery of care in the United States. To do so, the researchers surveyed 2,735 Americans, looking how consumers engaged with health care providers and focusing on which demographics favored which channels.
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