HealthEdge offered six actions plan sponsors could take to immediately improve member satisfaction:

Implement modern technology platforms that help turn regulatory requirements into competitive advantages.
Deploy digital member engagement platforms that facilitate omni-channel communication strategies and enable health plans to meet members where they are through their preferred channels.
Implement modern consumer assistance programs that enable agility and speed-to-market with innovative benefit plans and programs based on insights gathered from all different types of systems and data sources from across the ecosystem.
Empower care management teams with powerful care management platforms that deliver data and knowledge that not only allow care managers to be more informed about individual member needs but also facilitate the design of more relevant care plans targeted at smaller populations with unique needs.
Take a fresh approach to payment integrity with modern systems that improve the accuracy of claims, which can minimize provider abrasion and lead to stronger provider networks.
Automate manual business processes and workflows to create efficiencies that enable staff members to be more productive and reduce the IT burden.

Instant Insights /

More than half of health plan members less than happy with coverage, survey finds