The so-called Digital Employee Experience (DEX) changes as fast as the technology that drives it. As Boomers retire and more Millennial and Gen Zs enter the workforce, companies are considering how best to approach and re-envision the DEX for workers. A new Global DEX Survey 2023, from Riverbed, polled 1,800 global IT leaders across 10 countries and seven industries, and showed that 91% of respondents believe they must provide more advanced digital experiences to meet Gen Z/millennial needs.

Creating a great DEX is critical to employee retention, improving employee engagement, boosting employee productivity, and growing a business. Overall, 95% of leaders say at least one major obstacle is impacting their ability to deliver an excellent digital experience. The top five obstacles identified: budget constraints, talent shortages, inadequate observability tools, the lack of appropriate cloud services and Software as a Service (SaaS) apps, and too much data – which leads to complexity.