(Photo: Luke Sharrett/BB)
A new report from The American Customer Satisfaction Index (ACSI) Insurance and Health Care Study has found that consumer satisfaction with health insurance hit a record high in the U.S. The report, which drew from interviews with 12,849 customers between October 2022 and September 2023, said that satisfaction with both health insurers and health providers had risen over that one year period.
The data found that satisfaction with health insurance satisfaction went up 4% to a record-high score of 76 (out of 100), with customer engagement points like call centers and websites improving 5% year over year. Over the same time hospital scores improved 4%, reaching their highest score (74) since 2018.
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