Credit: Brian Jackson/Adobe Stock
Call centers are a critical link for consumers seeking health coverage. With the enrollment period in full swing, hundreds of workers at Maximus, the largest federally contracted call center, are scheduled to go on strike on Nov. 9.
Workers at the company's call centers in Mississippi, Virginia, Louisiana, Arizona, Kentucky and Florida are calling for more affordable health care, a living wage of at least $25 an hour and the ability to organize their union free from intimidation. Nine in 10 surveyed workers report having medical debt or having to forgo or postpone medical treatment because of cost concerns, and the same percentage report earning significantly less than the living wage needed to sustain a household with children in the areas where they live and work.
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