By the end of 2024, AI will be table stakes when it comes to HR technology. Already, almost every human capital management (HCM) vendor is talking about their AI strategy and touting its benefits. HR and talent leaders are on board with this shift but, like many of us, they are still learning how AI can truly benefit us and our work. We predict that in 2024, the use of generative AI in recruitment and retention will hit a tipping point. It'll be a time when AI is no longer thought of as a novelty tool but rather a critical part of the broader people strategy. As we navigate this pivotal time, we explore three transformations on the horizon that we believe HR and talent leaders should be mindful of in the coming year.

AI will go from automation tool to hiring partner

AI can process a lot more information than the human brain. While we may misremember things, AI doesn't. It can also find patterns that are difficult for us to pick up. Research shows that nearly 50% of hiring decisions are wrong. It's not surprising considering that interviews are not always the best predictor of on-the-job success and resumes and references can often feature embellishments. Moreover, employers are also relying on people managers to make the final call on hiring when assessing talent isn't their full-time job. This means that they're often not always knowledgeable on what kind of talent the business truly needs.